Our service team is reliably on duty for you worldwide

Our service solutions for your production

The goal of our service team is to keep your production running reliably. We support our customers worldwide with maintenance, servicing and repairs of their specific machines and production lines. Our solutions include routine operations such as preventive maintenance or operator training, but also individual support and custom-fit service packages that optimally meet the requirements of your production. Furthermore, we offer complex retrofit conversions of existing equipment.

Inspection & Maintenance
Increase machine availability in your production with our inspection and maintenance offerings. In this way, you actively avoid unplanned malfunctions or machine downtimes and minimize the costs of on-site repair work in the long term.
Inspection includes the visual inspection of the equipment for visible damage or wear. During maintenance, our specialists systematically check all electrical and mechanical functions of your equipment and, if necessary, summarize the spare parts needed in a report.

Employee during machine maintenance
Employee on the service hotline

Hotline & Remote Maintenance
Short response time, fast solutions: this is what our online diagnosis allows. With our remote service, we can access your system to isolate the causes of malfunctions online and, if necessary, make minor software changes. Our technicians and programmers are at your disposal under the service hotline mentioned below.

Customer Service & Repairs
Our experienced field service technicians support you competently and reliably on site
with repairs, the exchange of spare parts and with the implementation of your tasks.
We respond to your service requests in the shortest possible time and provide you with an individual quotation.

Employee working on a machine
Employees scrutinise documents

Spare parts supply
We supply and install the necessary spare parts for all machines and purchased components of your equipment. We keep a large number of spare and wear parts in stock for you; all other parts are procured as quickly as possible. Your spare parts will be delivered to you by the fastest route.

Service agreements
We can put together the support package that best meets your needs:
As part of a maintenance agreement, we perform preventive maintenance on your production equipment at regular intervals. When you enter into a maintenance contract, the service support hotline and remote service are included.
Of course, you can also request the remote service separately.

Employees discussing a customer product
Employees at a meeting at a machine

Application training
We offer a comprehensive training program that we flexibly adapt to your needs:

  • Operator and set-up training for more process reliability
  • Maintenance training for reliable production
  • Technology training for in-depth equipment knowledge
  • Start-up support when (re)starting your production, e.g. after relocation of the equipment
  • Production support when new products are to be run in
  • Process optimization in case of production or quality problems

Retrofits & Modifications
Do you want to keep your existing equipment up to date or meet changing requirements? Then, if necessary, we will bring it up to the current optimal status with the latest technology with our retrofit program:

  • Upgrade to energy efficient laser technology
  • Conversion to the latest control technology
  • Safety upgrades
  • Increase the energy efficiency of the entire system
  • Ensure the supply of spare parts with the use of new components
Employee at the machine

How to reach us
We are happy to advise and serve you and look forward to your call or message.

Service Hotline
+49 7631 1809 143
You can reach our service at the following times (free of charge during the warranty period) as well as in the extended on-call service (chargeable/regulated by service contract):
Monday to Friday – 8 a.m. to 4:30 p.m. (CET, Berlin)
Extended on-call service – until 10 p.m. (MEZ, Berlin)

Your direct contact persons

Portrait photo Veit Kanka

Retrofits & Modifications
Veit Kanka
Team Leader Service Projects
+49 7631 1809-513

Portrait photo Lukas Winterberg

Repair and maintenance operations
Lukas Winterberg
Team Leader Service Laser
+49 7631 1809-225

Portrait photo Elisabeth Kuhlmann

Spare Parts
Elisabeth Kuhlmann
Team Leader Service Order Processing
+49 7631 1809-408

Portrait photo Timo Gaiser

Head of Service
Timo Gaiser
Division Manager Service
+49 7631 1809-574